Service Desk Manager - IT Support Leadership Role in Bali

HCLTech · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
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📋 Tanggung Jawab Pekerjaan

Lead and manage a team of IT support specialists, ensuring high levels of customer satisfaction and service quality.,Oversee the daily operations of the service desk, including incident management, problem resolution, and service requests.,Develop and implement service desk policies, procedures, and best practices to improve service delivery.,Monitor and analyze service desk performance metrics to identify areas for improvement and implement corrective actions.,Collaborate with other IT departments to ensure seamless integration of IT services and support.,Provide technical guidance and mentorship to team members to enhance their skills and knowledge.,Participate in strategic planning and process improvements to enhance the overall service delivery.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Proven experience in service desk management and IT support roles.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Knowledge of ITIL framework and best practices.,Experience with IT service management tools and technologies.,Familiarity with customer service management software.,Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

ITIL Foundation Certificate or equivalent.Experience with IT service management tools such as ServiceNowBMC Remedyor similar.Strong analytical and problem-solving skills.Ability to manage multiple priorities and meet deadlines.Excellent written and verbal communication skills in English.Knowledge of IT infrastructure and networking concepts.Experience in a multicultural environment is a plus.
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