IT Helpdesk Specialist - B-LOG

Join B-LOG as an IT Helpdesk Specialist and play a pivotal role in ensuring seamless IT operations for our dynamic organization. Based in Tangerang, Banten, you will be the first point of contact for employees experiencing technical issues, providing prompt and efficient support to minimize downtime and enhance productivity.

At B-LOG, we are committed to innovation and growth, and we are looking for a proactive and detail-oriented IT Helpdesk Specialist to join our team. In this role, you will be responsible for troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of our IT infrastructure. With a focus on customer service and technical expertise, you will be an integral part of our IT team, helping to maintain a reliable and efficient IT environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, including troubleshooting hardware and software issues.
• Manage and maintain user accounts, including creation, modification, and deletion.
• Document and track IT issues and resolutions using tools like Jira or ServiceNow.
• Escalate complex technical issues to the appropriate IT teams for resolution.
• Conduct regular system checks and updates to ensure optimal performance.
• Assist in the implementation of new IT systems and technologies.
• Provide training and guidance to employees on best practices for IT usage.
• Monitor and report on IT performance metrics to ensure continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Proven experience with IT helpdesk tools and software, such as ServiceNow, Jira, or similar.
• Strong knowledge of operating systems, including Windows and Linux.
• Familiarity with networking concepts and protocols.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.

🛠️ Keahlian

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